Stoughton Police Encouraging Residents to use Smart911

Citizens are asked to start a Safety Profile for faster, more effective emergency response.

Credit: Stoughton Police Department.
Credit: Stoughton Police Department.

The Stoughton Police Department this week announced that a service known as Smart911 is now available to all residents. 

The service is free and allows residents to create a "safety profile" for their homes, on which they can include any information they may want 9-1-1 dispatchers and first-responders to have in the event of an emergency. If a resident needs to dial 9-1-1, their safety profile would immediately display on the dispatcher's screen, saving what could be critical seconds in an emergency situation. 

"When you call 9-1-1, even the simplest of details can be difficult to communicate in a time of panic," Stoughton Police Chief Paul Shastany said. "By creating a safety profile before an emergency happens, they are ensuring that we will have the information we need even if they can't communicate it."

With the service, first responders will be aware of details they would not have otherwise known, according to the announcement, and fire crews can arrive at a house fire knowing how many people live in the home, as well as the location of the bedrooms. Moreover, emergency medical service crews can obtain details on allergies or specific medical conditions, and police could obtain a photo of a missing child within seconds. 

"At a time when more and more people are relying on cell phones to communicate, which only provide limited information on a 9-1-1 call, it's critical that we can effectively utilize available technology to better respond to those individuals," Sastany said. "Smart911 does this by automatically displaying the caller's safety profile to the 9-1-1 dispatcher."

The service has so far been adopted in 33 states and in more than 450 communities, including Milford, Framingham, Medford and Blackstone. 

To sign up for Smart911, click here.

Rob Mitchell March 26, 2014 at 01:32 PM
Has anyone signed-up yet? Any down sides to this? Other than giving Rave Wireless your personal information?
John Bonney March 27, 2014 at 12:35 AM
Rob we are already fielding 911 calls from people who have built a profile. The great thing about this technology is that it is completely up to you how much information you want to provide. The highlight is that we will be able to find you in an emergency if you call from your cell phone. As the regular 911 system stands now all we get is an approximately area you call from and your cell phone number. In a silent call, which many 911 calls are, it makes finding the emergency next to impossible. Some people, like those who live in the Greenbrook Condominiums, have difficult to find homes. If you have one of those and you want to put specific instructions on how to get to your home there is a section for that as well. I can not see a down side to this software. None of the information is stored at our station. The only way we have access to it is if you call 911 in Stoughton. I can certainly appreciate apprehension to a new system. I have built a profile for my family and I. For those with kids there is a great feature that allows you to put pictures in, though not at all mandatory. These pictures can be sent instantly to the responding cruisers in the even your child goes missing. The only email communication you should get from Rave will be to update your information to make sure it is correct. This happens ever 6 months. If you have no changes to make it is just a simple click of a button. If you would like to speak with me more please feel free to call me at the police station. I work from 8-4 and if I am not there or it isn't convenient for you to call me then you can leave a message in my voice mail and I will call you back when it is convenient for you.
Rob Mitchell March 28, 2014 at 08:27 AM
Thanks for the info. Sounds like a very good thing to do.
John Bonney March 28, 2014 at 03:37 PM
My pleasure. I hope you'll never need it.


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