LETTER: D’Angelos Manager Apologizes for Hurtful Comment

Editor's Note: A week ago, About Town with Mark Snyder wrote about Paul Berger’s at the D’Angelos at in Stoughton:

Berger, a Stoughton resident and a regular customer at that D’Angelos, registered for a D’Angelos rewards card during his Dec. 17 visit to the sub shop and then asked the manager, Eric Gurney, if there was a senior discount program, as well.  Gurney responded, “Are you trying to Jew me down?”  

Berger said he couldn’t believe what he had heard: “[Eric] said ‘oops’ after he said it.  I was truly shocked. I told him I resented it and that I would communicate with his boss. I threw my D’Angelos card and receipt at him and left.”

Gurney sent a letter of apology to Berger, dated December 22. Gurney wanted to share his letter with Patch readers.

The text of the letter is below and is also posted in the media gallery above.

Dear Mr. Berger,

I would like to offer you my sincerest apology for my lack of professionalism and hurtful comment I made to you on Saturday the 17th of December. I understand the depth of the insult and have learned from my mistake. I assure you this will never happen again and I never intended to hurt anyone. I enjoy you as a guest in my restaurant and hope to see you at some point to apologize in person. I am very saddened and regret the comment I made.

I have worked for D’Angelo’s for 16 years and know many of my customers by their first name. I assure you that I really do care for and respect the entire community.

With my deepest apology,

Eric Gurney