Service With a Smile

It used to be that customer service was a top priority for almost any business. After all, what is a business without customers? “Service with a smile” was the mantra of many a company or store. But in recent years, it seems that in some industries that customer service has taken a back seat to the bottom line.

Fortunately, customer service is still a top priority for the people in the business of keeping your smile healthy. “Service with a smile” translates into service for your smile when you walk into the dentist’s office. After all, keeping you smiling – and happy – is one of the main tenets of any good dentist’s business.

At Modern Dentistry, we strive to offer you top-notch service. Good customer service permeates your dental experience from the reception area to follow-up care. Routine cleanings should be a pleasant experience, and you should feel better when you walk out the door than when you came in. After all, who doesn’t feel good about a sparkling smile? Likewise, if you have a specific need that you wish to address – be it a simple filling, straightening or whitening, or even implants to improve the health and beauty of your smile – we aim to ensure that you feel positive about the plan we have in place before you walk out the door.

For many people, going to the dentist is an anxiety-ridden experience, and the staff at any dental office wants to ease the mind of any patient with concerns. Since there are so many wonderful treatments available today, most patients’ needs – however complex – can be met through modern technology and up-to-the-minute training in new procedures and appliances. And thanks to state-of-the-art computer systems, every patient who comes into our office has access to fast and easy information about insurance and billing.

Visiting the dentist is an experience in trust, and at our office, patient comfort is paramount. By making dental visits as low-stress and relaxing as possible, our hope is to build a customer relationship that will carry over throughout each visit to our office. By listening carefully to our patients’ questions and concerns, we are able to address individual’s personal needs. Likewise, our goal is to be prepared for each visit before the patient even walks into the office with careful records of previous visits and concerns voiced in the past. It’s important for our patients to know that we always appreciate their feedback. By taking into account customer concerns, we are better able to tailor our business to suit patient needs in the future.  

Dentists should be approachable. They should be professional. They should be personable. All of these traits reflect a high standard of customer service. At Modern Dentistry, we realize that without satisfied – and smiling – customers, we wouldn’t be able to maintain our reputation for quality and excellence. And that’s why when you visit our offices, you can still expect to receive “service with a smile.”