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Community Update

Do NOT do business with this company.
I ordered a variety of items in late November 2013 as additional shirts for my husband's military unit. I gave this company an exact shirt to duplicate. The order was not completed in the time frame they stated, they were rude/rushed when calling to check on the order status, and when I received my items, some were missing (they stated they thought they had been cancelled, but there was no reason to think that) and the work was BEYOND SHODDY and rushed. The quality of the shirts was cheap -- the white t-shirts you could see through. They blamed everyone but themselves with the quality AND the AWFUL screen-printing and embroidery work. The jacket I had embroidered, had the American flag clearly out of proportion and the colors were arranged incorrectly on the stripes. The edges were uneven on the ends of the stripes as well (a professional company would have tied it all together with a border to alleviate this issue.) The screen printing work left the edges uneven in certain spots of the large American flag on the logo, as the machine must not have been aligned correctly when printing. There were actual GAPS between the screenprinting in the stripes and where the navy blue and stars lined up with the rest of the flag. The logos were also printed below the chest level, where they usually are. A complete ABOMINATION of the American flag on shirts of a military unit. Denise, the owner, took forever getting back to me about a refund and then in the end, refused to refund the order. This company takes NO RESPONSIBILITY for themselves and their shoddy work. Denise never replied to the Better Business Complaint I filed either -- it was closed as unresponsive, leaving their current BBB rating at a D. Their works speaks for itself clear as day on the shirts, sweatshirts and misc apparel they produced for us -- and so does their quality of customer service with their rude/rushed approach. The entire experience with them was shoddy and Denise knows very well they rushed the order, yet still refuses to take responsibity for it. I am now seeking my full refund through the local court. The shirts don't lie.
BUYER BEWARE!
Take your hard earned money to CAMELOT!

(PS -- Denise rudely stated she has only had one other complaint in her lengthy time in business. The name of this company was recently changed -- it's prior name being All Around Embroidery at the same address --- and there were a variety of online complaints about the business under the old name.)

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